Most orders will be processed within 24 to 48 hours (business days only) of your order being received (processing time does not include weekend and holidays). Orders are shipped on business days only (Tuesday through Friday, excluding major holidays). Face Place regrets it cannot ship outside the continental USA, to P.O. Boxes or to APO/FPO. All orders are shipped via UPS.
Shipping Charges are calculated by weight and final destination of the package as well as method chosen. We offer FREE GROUND SHIPPING on orders over $75.
Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it; choosing Next Day Air does not mean your order will be delivered the day after you place your order online.
In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket and upon checkout will prompt you to choose the method of UPS delivery you wish.
Returns & Refunds Policy
We accept returns or exchanges for any products purchased on faceplace.com and will refund your account for the full amount of the purchase less shipping. Shipping fees, including return shipping fees, are not refundable. Returns must be received within 30 days of purchase.
Please accompany your return with a copy of your website receipt, an explanation of why you are returning it and whether you would like a replacement or a refund.
We recommend that you send your return via FedEx, UPS or insured Parcel Post to insure a quick and trackable delivery.
Send returns to:
Attention: Website Returns
8701 Santa Monica Blvd.
West Hollywood, CA 90069